Berner Group partnered with Expert Extend to streamline Complex Product Data Ecosystem Management, Driving Efficiency & Scalability
Berner Group is a leading European B2B company, headquartered in Germany, serves over 500,000 customers across 21 countries with professional products and innovative chemical solutions for mobility, construction, and industrial sectors. Berner Group’s former master data process was manual, error-prone, and inefficient, involving complex management of thousands of materials and suppliers across systems like SAP, SharePoint, etc, limiting scalability. Expert Extend streamlined their product data ecosystem using Power Apps and Robotic Process Automation, automating workflows and integrating data management. The solution enhanced security, access control, auditability, and data accuracy, delivering a robust, enterprise-ready system.
Managing our extensive product data across multiple systems was a complex, time-consuming challenge requiring high-quality, repetitive work. Expert Extend quickly understood our needs and delivered a sustainable solution that transformed our Complex Product Data Ecosystem Management. Team Expert Extend had autonomous and innovative approach. Their expertise has significantly improved our data accuracy and operational efficiency, making them a vital partner in our ongoing digital transformation.
Martin Ganser
Chief Digital Officer, Berner Group
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Berner Group’s material management and purchasing departments faced challenges due to manual product data handling, leading to delays in material & suppliers updates, data inconsistencies, increased costs, and complexities in managing diverse data categories and country-specific standards.
Managing the lifecycle of a vast & intricate product ecosystem, encompassing everything from initial supplier creation to handling subsequent supplier changes, presented a substantial challenge.
The overall business process, from sourcing raw materials and creating products to making them ready for sale, was inefficient and protracted.
The monthly transfer of 1000’s of materials & 300 to 500 data categories from master files to SAP & SharePoint can take up to days or weeks or months, leading to operational bottlenecks & delays in procurement cycles.
The inability to increase headcount due to a hiring freeze created a significant challenge in managing increasing workloads and expanding operations.
Highly skilled procurement professionals were required to spend excessive time (10-12 hrs/week) on manual data tasks, diverting their focus from strategic sourcing & value creation.
Manual data entry raised the risk of errors in product data, affecting decision-making and supplier relationships.
We have shown our employees the potential of how things can be done in the modern world, automating repetitive tasks. The Pilot was not just a technical implementation but also like an awareness campaign for innovation within Berner.
Supratick Basu
Group IT Director, Digital Transformation & IT Central Functions, Berner Group
Expert Extend implemented an intelligent automation solution for Berner Group, featuring a user-friendly Power Apps interface for streamlined data input and a robust RPA framework to automate critical data workflows across their complex product lifecycle, integrating seamlessly with SAP and SharePoint.
This automation significantly streamlined Berner Group's operations, accelerating their time to market from multiple days/ weeks/ months to 1 to 2 days, enhancing data accuracy by minimizing manual errors, and enabling scalable growth without the need for increased headcount, ultimately freeing valuable resources for strategic initiatives.
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